In this paper, we introduce Internet Edge Service Providers (IESPs). Because of their location at the ”edge” of the Internet, IESPs can align network, storage and computing resources inside networks or behind corporate firewalls in order to deliver upon the promise of the commercialgrade Internet. They are ideally positioned to deliver multiple, differentiated service levels and service options that precisely match customer needs, establishing a new, tiered service environment for increased revenues and profitability. IESPs can only guarantee performance on the
networks they own and operate. The closer users are to content the better the chance for greater service quality. IESPs that offer Internet access directly to end users can maintain a higher level of service quality to connected users.

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